FREQUENTLY ASKED QUESTIONS (FAQ)
It is our strict policy that no results are to be issued to any third party or other that the customer himself/ herself, unless otherwise stated and signed by the customer himself/ herself. Without your authorization, we will not issue your result to anyone.
However, should you wish your result to be issued to a third party, you will be required to sign a statement where you will have to mention the name of the person/ company who will be eligible to collect your result. Thereafter that person will have to provide a proof of identity to collect same
Upon full settlement of payment, you can have access to your result be it by E-mail, Fax or postal service at no additional cost. In fact, we encourage our customer to make use of technology and access their results directly from their E-mail.
However, when it comes to result by telephone, though we do provide this service, yet we try to minimize on this in the best interest of the patient himself/ herself. This is due to the security and uncertainly issues. Through telephone, we have minimum control over the true identity of our customers (which is against our confidentiality policy) and second instance may be that the customer wrongly listens to the value and interprets same otherwise. So, for these results, we discourage customers to take results by phone.
Eventually, in exceptional cases, we can provide results by phone, but only on the registered phone number which the customer provided during sample collection and strictly upon confirmation of his identity and relevant details via phone.
Note: The laboratory reserves the right to issue only partial result(s) by phone for which it deems appropriate to be issued by phone.
We are very careful and sensitive when it comes to the health of our customer. Be it the customer requested for this service or not, whenever this is any critical cases observed, we feel it our duty to immediately notify the customer and refer him/ her to a doctor for treatment purposes.
For this reason, we always encourage our customer to leave the contact detail of a person next in kin, to be contact in emergency cases.
Yes, we do perform a large assay of specialized tests like communicable diseases, Hormones, cancer detection and lots more. Basically almost all of these tests are done locally in our laboratories to offer you a quick service at the best price. However, for more specialized tests not done locally in our laboratories, same is send abroad to our partner laboratories in Paris, France or South Africa.
Please to consult with our nearest collection point or email us for individual cases. Our personnel shall be pleased to assist to your queries.
Additional copies of medical results are available to customer ONLY upon personal request with no additional charges. However, same is control by the management to make sure that we do have a control over issuing of result copies and over confidentiality. Besides, it is the responsibility of the customer to keep the copied safe in a place to avoid disclosure to third party.
To be noted that no copy of results would be issued to any third party, unless due written authorization by the customer himself/ herself.